FrondoPrivacy Policy
Effective November 3, 2026
Frondo ("Frondo", "we", "us") provides an AI phone receptionist for automotive window tint and paint protection film shops ("Shops"). Frondo is operated by Musaab Jawed Mohammed, a sole proprietor based in Dallas, TX. This policy explains what information we collect, how we use it, and the choices you have.
Who this policy covers
- Callers: people who call a Shop and are answered by Frondo.
- Shop users: Shop owners and staff who use the Frondo dashboard or receive alerts.
- Website visitors of frondo.net.
Information we collect
- Calls: the caller's phone number, the time of the call, what the caller says (converted to text), and the details they choose to give, such as name, vehicle, service wanted, callback number, and preferred callback time. At the start of every call, callers are told they are speaking with an AI assistant and that the call may be recorded.
- Shop users: name, email address, mobile phone number (if they sign up for text alerts), and notes they add in the dashboard.
- Technical data: basic logs such as IP address, browser type, and error reports, used to keep the service secure and working.
How we use information
- To answer calls on behalf of a Shop, give price ranges from that Shop's own price list, and pass the caller's request to the Shop so it can call them back.
- To send Shop users alerts about new calls by email and, if they opted in, by text message.
- To run, secure, troubleshoot, and improve the service.
We do not sell personal information. We do not use callers' information for our own marketing.
Who we share information with
- The Shop the caller called. Call details, transcripts, and lead information are shared with that Shop only.
- Service providers that process data for us under contract, only to provide the service: telephony and text messaging (Twilio), speech recognition and voice (provided through Twilio), AI language processing (Anthropic), database and login (Supabase), email delivery (Resend), and hosting (Cloudflare, Render).
- Legal reasons: when required by law, or to protect the rights and safety of users and the public.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text message alerts
Shop users can choose to receive text message alerts about calls to their Shop (see SMS Alerts). Message frequency varies with call volume. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Opting in to text alerts is not required to use Frondo. Your opt-in and phone number are used only to send these alerts.
How long we keep information
- Call recordings, if enabled for a Shop, are deleted after 90 days.
- Transcripts and lead details are kept while the Shop uses Frondo, and deleted within 90 days after the Shop's account closes, unless the Shop asks for earlier deletion.
- Text alert opt-in records are kept as long as needed to show consent.
Security
Data is encrypted in transit. Each Shop can only access its own calls and leads. No method of storage or transmission is completely secure, but we work to protect your information.
Your choices
Callers can ask the Shop they called, or us, to see or delete information about their call. Shop users can stop text alerts by replying STOP, and can ask us to update or delete their account. Contact us at the address below.
Children
Frondo is a business service and is not directed to children under 13.
Changes
We will post any changes on this page and update the effective date.
Contact
Musaab Jawed Mohammed (Frondo), Dallas, TX
Email: hello@frondo.net